With over 1M+ theme downloads and customers in more than 130 countries around the world, We offers some of the most popular multipurpose themes for WordPress. In order to run a successful WordPress theme business, it’s not only important to offer high-quality and reliable WordPress themes, but also excellent theme support to keep customer satisfaction on a high level. In this article you’ll learn more about the support options we offer to our customers.
Theme Support for WordPress Themes
If you have purchased premium WordPress themes from our website, you have free theme updates and excellent theme support in english & other languages through our professional helpdesk included. The length of the included support period always depends on your chosen pricing plan and can be renewed at any time. Theme support through our helpdesk means:
- Support from Mon-Fri, 8:00 am until 8:00 pm IST
- Answers to questions regarding the installation and configuration of your theme
- Answers to question regarding included theme features, options and custom widgets
- Help in case of theme issues and misconfigurations
- Issues fix if any Theme have issue or broken
- Average response time: usually within a few minutes, max. 24 hours
In addition to the quick and helpful support by our support staff, we’ve also published several tutorials and articles with additional information about our WordPress themes or WordPress in general. You can find these resources in our support center.
What about Updates and Support after License Expiration?
After your license for updates and support has expired, you may of course keep using your themes without additional cost as there is no limitation to that. In case you want to receive updates and support after your support license has expired, you can renew this at any time with a 30% discount. The renewal won’t happen automatically and is fully at your own discretion (no subscription!).
Lifetime Updates and Support with Lifetime
We also have the Lifetime offer which contains all premium WordPress themes by us including lifetime updates and support. Themes Lifetime comes especially handy if you run several different websites at a professional level with the need of some new awesome WordPress themes and reliable theme support. Themes Lifetime offers full flexibility for your website with our growing collection of high-quality Premium WordPress Themes!
Theme Installation Service and Custom Development
In case you need additional assistance with the installation of your new WordPress theme by us, we also offer a reliable installation service where we will install your theme and reproduce the layout of the theme demo to get your site up and running in no time. In order to prepare everything for the theme installation, you’ll need to have a hosting plan (in case you are still looking for a hosting company – we can recommend a few reliable providers for WordPress hosting) and a working WordPress installation ready for us.
If you need theme customizations, custom development or other services related to your WordPress website, we usually can provide you with a free quote based on your requirements to get the job done to your satisfaction. You can always contact us in case you need anything else.